Terms of Service

Users must be at least 18 years of age and legally capable of entering into binding contracts under the Indian Contract Act, 1872. By using this website, you represent that you meet these requirements. Use of this website by persons below 18 years of age is not permitted without verifiable parental or guardian consent.

We strive to ensure accurate product descriptions, pricing, images, and nutritional information as required under the Food Safety and Standards (Labelling and Display) Regulations, 2020 and Legal Metrology (Packaged Commodities) Rules, 2011. However:

• Packaging design or labelling may be updated from time to time
• Natural variations in colour, texture, or weight of food products may occur
• Product availability may change without prior notice

Product information, including FSSAI details, ingredients, allergens, and nutritional values, will be displayed on product pages and physical packaging as required by law.

All prices are displayed in Indian Rupees (INR) inclusive of applicable taxes (GST) unless stated otherwise. A full price breakup including taxes and shipping charges will be displayed before order confirmation, in compliance with Rule 7(2)(a) of the Consumer Protection (E-Commerce) Rules, 2020.

• Payments are processed securely through RBI-authorised third-party payment gateways
• Orders may be cancelled due to pricing errors or technical issues, with full refund
• We do not store card or banking credentials on our servers

All orders are subject to:

• Product availability at the time of order
• Successful payment verification
• Address and PIN code serviceability
• Fraud and identity verification checks

We reserve the right to refuse or cancel orders in cases of pricing errors, suspected fraud, or technical issues. In such cases, customers will be notified and any payment made will be fully refunded within 5–7 working days.

All content, materials, and intellectual property displayed on or made available through this website, including but not limited to:

• Logos, trademarks, and brand names (registered under the Trade Marks Act, 1999)
• Product names, images, and packaging designs
• Website layout, design, text, graphics, and digital content
• Software, source code, and website functionality

are the exclusive property of Sri Lohitha Foods Private Limited and are protected under the Trade Marks Act, 1999, Copyright Act, 1957, Information Technology Act, 2000, and other applicable Indian intellectual property laws.

No material from this website may be copied, reproduced, modified, distributed, commercially exploited, reverse engineered, or republished without prior written permission from Sri Lohitha Foods Private Limited.

Unauthorised use of our intellectual property may result in civil and/or criminal proceedings under applicable Indian law.

Users shall not:

• Use the website for unlawful purposes or in violation of applicable law
• Upload or transmit malicious software, viruses, or harmful code (IT Act 2000, Sec. 43)
• Attempt unauthorised access to our systems or data (IT Act 2000, Sec. 66C)
• Engage in fraudulent activities or identity theft (IT Act 2000, Sec. 66D)
• Misuse website content, services, or other users' data
• Post false reviews or impersonate other consumers (E-Commerce Rules 2020, Rule 4(5))

To the extent permitted by applicable law, Sri Lohitha Foods Private Limited shall not be liable for:

• Indirect, incidental, or consequential losses arising from use of our products or website
• Delivery delays caused by third-party logistics providers or force majeure events
• Temporary website downtime or interruptions beyond our reasonable control
• Misuse of products by customers contrary to usage instructions

Maximum liability in any case shall not exceed the value of the purchased order giving rise to the claim. This limitation does not apply to liability for death, personal injury, or consumer rights under the Consumer Protection Act, 2019.

Sri Lohitha Foods Private Limited shall not be liable for any failure or delay in performing its obligations due to circumstances beyond reasonable control, including but not limited to acts of God, natural disasters, pandemics, government restrictions, civil disturbances, strikes, or disruptions in transportation or digital infrastructure. In such events, we will communicate with affected customers at the earliest opportunity and endeavour to fulfil obligations once conditions normalise.

Our website may integrate with payment gateways, delivery providers, and social media platforms. We are not responsible for third-party services, terms, or policies. Use of such third-party services is subject to their respective terms and conditions and privacy policies.

Our food products are manufactured and packed in compliance with FSSAI standards and applicable Food Safety and Standards Regulations. Product descriptions, nutritional information, and health claims on our website are for informational purposes only and do not constitute medical advice.

FSSAI License No.: 10020044001852

These Terms shall be governed by and construed in accordance with the laws of India. Courts located in Andhra Pradesh, India shall have exclusive jurisdiction over disputes arising under these Terms.

In addition to court proceedings, consumers may seek redressal through:

• Consumer Disputes Redressal Commissions (District/State/National) under the Consumer Protection Act, 2019
• The National Consumer Helpline: 1800-11-4000 (toll-free)
• E-Daakhil portal: edaakhil.nic.in (online consumer complaint filing)

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, Rule 4(1)(b):

Grievance Officer

Name of Grievance Officer — The Manager

Sri Lohitha Foods Private Limited

Email: support@lohithafoods.com

Phone: +91 8008301730

Complaints will be acknowledged within 48 hours and resolved within one month of receipt, as required under Rule 4(1)(c) of the Consumer Protection (E-Commerce) Rules, 2020.

Sri Lohitha Foods Private Limited reserves the right to update or modify these Terms at any time. Material changes will be communicated to registered users via email or prominent website notice. Continued use of the website after modifications constitutes acceptance of the revised Terms.

support@lohithafoods.com | +91 8008301730 | www.lohithafoods.com