Shipping Policy

Orders are generally processed within 1–2 business days after payment confirmation and order verification.

Processing may be delayed during:

• Public holidays and festivals
• High-demand periods (e.g., sale events)
• Operational disruptions or force majeure events

Customers will be notified of any significant processing delays via SMS, WhatsApp, or email.

We deliver across selected serviceable PIN codes in India through third-party logistics partners empanelled with us. Delivery availability depends on:

• PIN code serviceability of our logistics partners
• Courier network availability in the delivery area
• State/government restrictions or prohibitions on food product transit

Serviceability is subject to change without prior notice. Customers are advised to verify PIN code delivery availability at checkout.

Estimated delivery timelines (from date of dispatch):

Timelines are estimates only and may vary due to weather conditions, transport delays, courier operations, or force majeure events. Estimated timelines are not guaranteed delivery dates.

Applicable shipping charges, including GST, will be clearly displayed at checkout before order confirmation, in compliance with Rule 7(2)(a) of the Consumer Protection (E-Commerce) Rules, 2020 (price with full breakup).

We may offer free shipping promotions from time to time. Terms of such promotions will be displayed on the website.

Customers must ensure accurate delivery address and contact information at the time of placing the order. Repeated failed delivery attempts due to:

• Incorrect or incomplete delivery address provided by the customer
• Customer unavailability after 3 delivery attempts
• Refusal to accept order without valid reason

may result in the order being returned to origin. In such cases, re-delivery charges may apply, or the order may be cancelled with a partial refund (deducting logistics costs). This shall be communicated to the customer prior to deduction.

Customers are advised to inspect packages at the time of delivery before signing the delivery acknowledgement. If packages appear damaged or tampered:

• Refuse delivery where possible and note the reason on the delivery receipt
• Accept under protest if the courier insists, and contact customer support within 24 hours
• Provide photographic/video evidence of damaged packaging and products

Damaged shipment claims will be processed per our Refund & Return Policy.

All food products are packed in compliance with FSSAI packaging and labelling standards and Legal Metrology (Packaged Commodities) Rules, 2011. Packaging is designed to maintain product integrity and food safety during transit.

FSSAI License No.: 10020044001852

Tracking details will be shared through SMS, WhatsApp, or email once the order is dispatched. Customers may also track orders through the courier partner's tracking system using the AWB/tracking number provided.

Grievance Officer

Name of Grievance Officer — The Manager

Sri Lohitha Foods Private Limited

Email: support@lohithafoods.com

Phone: +91 8008301730

Shipping-related complaints will be acknowledged within 48 hours and resolved within one month of receipt, as required under Rule 4(1)(c) of the Consumer Protection (E-Commerce) Rules, 2020.